I got her employee ID number and reported her. She then lied and claimed that no supervisors were available and told me I couldnвЂ™t even wait on hold for one. I became angry and told her I wanted to speak with a supervisor. I called and first spoke with a VERY rude customer service rep, Rochell, who also refused both of my requests. As a last ditch effort, I asked them to have another bikini set put aside for me (not shipped yet) in case the first never arrives. To put it succinctly, FOUR different reps proceeded to parrot back the tracking history IвЂ™d already given them. So, first I email customer service for help, explaining about the tracking confusion and asking them to contact UPS to make sure my order isnвЂ™t lost. To the point where IвЂ™m concerned that my order is lost (IвЂ™m trying to sum this very long situation up). The tracking for a bikini set that I really love and want has been jacked up since yesterday. Let me preface this review by stating that IвЂ™ve spent thousands of dollars at MacyвЂ™s over the years. What a nightmare and poor customer service. And at this point IвЂ™m considering pressing charges.

MacyвЂ™s is still holding the charges under вЂњpendingвЂќ so my bank will not release the funds back to me. The вЂњmanagerвЂќ was so rude, literally said вЂњIвЂ™m sure you can find another mattress linerвЂќ. What?!? So now IвЂ™ve been waiting almost a week to get my money back for a product IвЂ™m never going to receive. I was advised on this call that the ordered was CANCELLED because the card was declined (how?!? When I was charged?!?) and now they can no longer honor the Value Protection offer because itвЂ™s been too long since the delivery. So once again, on the following Monday (I paid the previous Friday) I followed up with MacyвЂ™s to make sure things were set up correctly this time. I requested email confirmation, but never received one. I was advised that the first charge would fall off, because it was in error, and the liner would arrive in a few days. So I ONCE AGAIN placed the order with that salesperson, who proceeded to charge me TWICE for this mattress liner (so $186.91, twice). They told me it was never ordered (okayвЂ¦.) because the previous person had not fully submitted it when I spoke to her the week before. I immediately called MacyвЂ™s to ask what happened to the liner. When the mattress was delivered about a week later, it arrived by itself with no liner. I agreed to this charge and provided a new card number for that transaction. We were advised that MacyвЂ™s would replace this liner if it ever got stained or ripped. A few days later, we were contacted by the Sales Department to add a Value Protection Liner for $160 ($186.91 after tax) to maintain the warranty. So we decide on a mattress and purchase it online. When we were deciding on a mattress, we visited MacyвЂ™s physical locations several times, no one helped us. Had the WORST experience purchasing a VERY expensive TempurPedic mattress from MacyвЂ™s.

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